Shipping and returns

Shipping Information

Domestic Shipping

We are pleased to offer domestic shipping within India. Orders typically take 3 to 5 working days to arrive. Please note that shipping times may vary depending on your location.

  • Shipping Cost: Domestic shipping is available at a flat rate of Rs 100 per order.

International Shipping

For our international customers, we offer shipping to various destinations around the world. International orders generally take between 20 to 30 working days to reach their destination. Please be aware that customs processing times may vary, and additional fees or duties may apply depending on your country’s regulations.

Shipping Costs

Shipping costs for domestic orders are calculated at a flat rate of Rs 100 per order. International shipping costs are calculated based on the weight and destination of your order. You can review the shipping charges before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Returns and Exchanges

Refund and Return Policy for Phoenix Jewels

Effective Date: 17/12/2023

Thank you for shopping with Phoenix Jewels. We take pride in providing you with high-quality sterling silver hallmark jewelry. Please read our refund and return policy carefully before making a purchase.

Products once sold cannot be returned or exchanged, except under the circumstances mentioned below.

Return and Exchange Conditions:

    1. Returns and Exchanges Accepted If:
    • You have received an incorrect product.
    • The product is damaged during transit.
    1. Exchange Policy:
    • Exchanges are only allowed in case of size issues or defective pieces.
    • Please contact us within 48 hours of receiving the product with proper images to initiate the exchange process.
    1. Shipping Costs:
    • Phoenix Jewels will bear the shipping cost if the product delivered is incorrect or damaged.
    • For any other reason, the customer is responsible for the shipping charges, which will be Rs. 100.

    Return Process:

    1. Contact Us:
    • Kindly contact us within 48 hours of receiving the product at [insert contact email/phone] with proper images.
    1. Original Packaging:
    • Ensure that the product is in its original packaging, with bills and other documents intact.
    1. Initiating Refund or Exchange:
    • Refund or exchange will be initiated only after the products are received by us.
    • Our Quality Check team will review and approve the return or exchange.

    Important Note:

    • Timely Contact:
    • Please make sure to contact us within 48 hours of receiving the product to be eligible for a return or exchange.
    • Quality Check:
    • Refund or exchange will only be processed after our Quality Check team approves the returned products.

    Thank you for your understanding and cooperation. If you have any questions or concerns, feel free to reach out to us at [insert contact email/phone]. Your satisfaction is our priority.

    Phoenix Jewels reserves the right to modify this policy at any time without prior notice.