Discover the Story Behind Our Company.

Welcome to Phoenix Jewels, where timeless elegance meets contemporary design. Established in August 2020, we take pride in our journey that has been synonymous with craftsmanship, quality, and innovation...

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How can we assist you today? Explore our FAQs for quick answers!

FAQs

How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website or the carrier's website to track the status of your package.

What if I receive a damaged or incorrect item?

  • We apologize for any inconvenience caused. Please contact our customer support team immediately with your order details and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as per our policy.

How can I contact customer support?

  • You can reach our customer support team via email at phxjewels@gmail.com, phone at +91 9354079954, or through our website's live chat feature.

Is Cash on Delivery available as a payment option?

Yes, Cash on Delivery (COD) is available as a payment option for eligible orders within our service area. During checkout, you can select Cash on Delivery if it's available for your location.

What is the estimated delivery time for your jewelry orders?

We guarantee delivery within 5 working days and offer live tracking links for your convenience. Rest assured, your jewelry will reach you swiftly and securely